Trust & Safety

The standard a family member would expect — written down, then exceeded.

Trust isn't a marketing line. It's the result of training, insurance, maintenance, and process — applied without exception, on every ride.

01

Fully insured & licensed

Commercial liability, passenger accident, and professional indemnity coverage well above industry minimums. Documentation available on request.

02

PHIA compliant

All staff are trained in Manitoba's Personal Health Information Act. Client data is handled with the discretion and protection it deserves.

03

Trained medical-transport staff

Drivers and companions complete certified training in mobility assist, first aid / CPR, dementia-aware care, and safe wheelchair securement before their first shift.

04

Background-checked team

Every team member passes criminal background, child & adult abuse registry, and driving abstract checks. Re-screened annually.

05

Fleet maintained continuously

Pre-trip and post-trip inspections every day. Quarterly mechanical service. Cabins sanitized to hospitality standards after each client.

06

24/7 dispatch & support

A live dispatcher answers the line, day or night. Family liaison updates are available for clients with mobility or cognitive needs.

Competitive Advantage

Our Certified Standard of Care.

While others provide a ride, TransMedic provides a certified medical-grade experience. 100% of our drivers and operators are fully certified — completing rigorous, recurring training programs that exceed industry norms.

City of Winnipeg VFH Certification

Ensuring full compliance with municipal safety, service, and vehicle-for-hire standards on every journey.

DART-ATT Certified

Disability Awareness Resource Training for the safe, dignified transport of passengers with diverse accessibility needs.

First Aid & CPR-C / AED

Certified by St. John Ambulance or the Canadian Red Cross — prepared for any emergency, big or small.

PHIA Compliant

Rigorous training in Manitoba’s Personal Health Information Act for the strict, confidential handling of sensitive medical data.

Dementia-Aware Care

Specialized certification through the Alzheimer Society of Manitoba for compassionate support of passengers with cognitive impairments.

Defensive Driving & WHMIS 2015

Advanced vehicle safety operations and the safe handling of medical-grade cleaning materials, refreshed annually.

Hydraulic wheelchair lift deployed from a TransMedic van at dusk

Accessibility commitment

Designed for every passenger, without exception.

Hydraulic lifts on every accessible vehicle. 4-point securement systems for manual, power, and bariatric wheelchairs. Stretcher-equipped vans on request. Companion seating reserved beside every wheelchair position.

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